CX Automation

Enterprise grade Conversational AI Platform
Say goodbye to robotic, traditional chatbots and hello to dynamic agents that converse like a human.

Consumers become frustrated with companies’ poor customer service, and they’re losing patience. Mostly when repeating personal information, waiting on hold, and talking to overworked, sometimes unfriendly, agents. And it comes at a high cost: if a company is delivering a poor customer experience (CX), 96% of consumers say they’ll leave your company.

Organizations are aware of this and implementing transformation at scale to accelerate the journey to improve CX even though they’re struggling to hire qualified agents amid escalating turnover rates, experiencing high operational costs due to rising inflation, and suffering from diminished top line revenue.

  • If these criteria match your CX challenges, conversational AI could be a good fit for your company:
  • You need to automate repetitive processes
  • You want to reduce labor costs
  • You want to improve the customer experience and your CSAT scores
  • You need to reduce operational costs
  • You want to take the solution to market quickly
  • You want deployment, building the bots and ongoing maintenance to be easy and cost effective