Enterprise grade Conversational AI Platform
Say goodbye to robotic, traditional chatbots and hello to dynamic agents that converse like a human.
Consumers become frustrated with companies’ poor customer service, and they’re losing patience. Mostly when repeating personal information, waiting on hold, and talking to overworked, sometimes unfriendly, agents. And it comes at a high cost: if a company is delivering a poor customer experience (CX), 96% of consumers say they’ll leave your company.
Organizations are aware of this and implementing transformation at scale to accelerate the journey to improve CX even though they’re struggling to hire qualified agents amid escalating turnover rates, experiencing high operational costs due to rising inflation, and suffering from diminished top line revenue.